Our Reviews
Here’s what our customers are saying about us!
From 148 reviews
We recently moved into a house and wanted to get the garage doors checked, one of as making a loud noise. Brian from O’Brian came and was great. He let us know that the equipment was newer and needed time to break in. He recommended a light… read more
Response from
Hi Alexandre! Thank you so very much for taking the time to come and leave such kind words regarding your recent service experience with Brian. It always makes our day to hear such amazing feedback from our valued customers! We are so happy to have been of assistance in performing your garage door tune-up for you on Wednesday! We thank you for your time and business, and we look forward to being your garage door company of choice for many years to come. Warm Regards, O'Brien Staff.
My spring had broken on my garage door and so I called O’Brien and they did a wonderful job. Brian from the company showed up and was very professional and knew exactly what he was doing. I would definitely recommend this company to anybody… read more
Response from
Thank you kindly, Jerry! We are so happy to hear that your service experience with Brian was wonderful! It was such a pleasure installing your new garage door spring for you on Thursday. We thank you for your time and business and hope that you have a wonderful rest of your week! Warm Regards, O'Brien Staff.
Everything went smooth. From making an appointment, to the service technician who handled my repair. Brian, the technician was very knowledgeable, and professional. He told me what was wrong with my garage door, what was needed to fix it. … read more
Response from
Hi Thomas! Thank you very much for taking the time to come and leave such kind words regarding your recent service experience with Brian. It always makes our day to hear such amazing feedback from our valued customers! We are so happy to have been of assistance in servicing your garage door for you on Wednesday! We thank you for your time and business, and we look forward to being your garage door company of choice for many years to come. Warm Regards, O'Brien Staff.
Garage door rep was knowledgeable and personable! Easily figured out the "catch" on the door when it opened. So smart!! Thanks you! Now our garage door is "silent"
Response from
Thank you kindly, Verna! We are so happy to have been of assistance in performing your garage door tune-up for you on Tuesday. We thank you so much for your time and business, and we look forward to being your garage door company of choice for many years to come! Warm Regards, O'Brien Staff.
I have used O'Brien twice and each time has been a very satisfactory experience. They answer the phone. They come when they say they will. They are direct about costs and the fees seem reasonable. They don't over complicate the solution. … read more
Response from
Hi Michael! Thank you so very much for taking the time to come and leave such kind words regarding your service experiences with our team. It always makes our day to hear such amazing feedback from our valued customers! We are so happy to have been of assistance in servicing your garage door for you last week. We thank you for your time and business, and we look forward to being your garage door company of choice for many years to come. Warm Regards, O'Brien Staff.
O'brien Garage Doors were AWESOME!!!. Had a spring snap so we couldn't get the Garage Door open. The technician Terrence showed up within two hours, he was excellent in his work, had us back up and running in under an hour. highly Recommend… read more
Response from
Hi Mark! Thank you so much for taking the time to come and leave such kind words regarding your recent service experience with Terrence. It always makes our day to hear such amazing feedback from our valued customers! It was such a pleasure replacing your garage door springs for you! We thank you for your time and business, and we look forward to being your garage door company of choice for many years to come. Warm Regards, O'Brien Staff.
We had a new door assembly three years ago. Had a problem with one of the rollers and they came and fixed it asap. Great service and showed up when they said.
Response from
Thank you kindly, Steve! We are so happy to hear your service experience on Wednesday was so great. We thank you for your time and business and it was such a pleasure working with you! Warm Regards, O'Brien Staff.
I was very impressed with the service I received. Brian, the technician, was friendly and professional. The person who answered the phone to schedule the appointment provided excellent customer service as well. I will definitely recommend O… read more
Response from
Thank you kindly, Steve! We are so happy Brian was able to assist you with your garage door needs last week. We thank you very much for your time and business, and we look forward to being your garage door company of choice for many years to come! Warm Regards, O'Brien Staff.
Brian was fast and knowledgeable and O'Brien was reasonably priced. I needed assistance connecting the opener to my car opener button and they were very helpful.
Response from
Thank you kindly Terry! We are more than happy to hear that your service experience with Brian was so great. It was an absolute pleasure installing your garage door opener for you this last week. We thank you for your time and business, and we look forward to working with you for years to come! Warm Regards, O'Brien Staff.
Family owned. Fixed my garage door. Fast,Friendly, on time. Lowest service charge in town. Highly recommend!!!
Response from
Hello George! Thank you very much for taking the time to come leave kind words regarding your recent service experience with us. It was such a pleasure working with you on Thursday! We thank you for your time and business, and we look forward to working with you for many years to come. Warm Regards, O'Brien Staff.
I was referred to O'Brien garage doors for a new garage door and I am very happy with the results! The door is high quality and the service was prompt!! The door is quiet unlike my old door and you can tell that the service technician is … read more
Response from
Hello Leif! Thank you so much for taking the time to leave such kind words regarding your recent service experience with our team! We are so happy you were referred to us, as it was an absolute pleasure installing your new garage door for you yesterday. If you have an extra moment and would like to attach a photo of your new garage door to this review we would love to see the finished product. We thank you for your time and business, and we look forward to being your garage door company of choice for many years to come! Warm Regards, O'Brien Staff.
Fair estimate & good installation. I was a cautious at first as the company is an out-of-state contractor and didn't have the fancy truck like you see around here. No concerns at all after installation. Thank you!
Response from
Hello Rod! Thank you so very much for taking the time to come leave kind words regarding your recent experience with us. It was such a pleasure working with you! We thank you for your time and business, and we look forward to working with you for years to come. Warm Regards, O'Brien Staff.
Called O'Brien for a maintenance tune up on our garage door. Tech did a good jjob and recommended that the rollers should be replaced as they are 50 years old. We have lined up a date to do tihis.
Response from
Thank you kindly Dick! We are so happy to hear you had such a great experience with our technician. It was such a pleasure servicing your garage door for you on Tuesday! We thank you for your time and business, and we look forward to installing your new rollers for you next week! Warm Regards, O'Brien Staff.
Found on a mailer coupon. I left message to schedule and they replied promptly. Schedule was fair. There needed to be a change and they were excellent in their communication. I had a specific problem that they found quickly. After being… read more
Response from
Thank you kindly Matthew! We are so happy to hear you had such a great service experience with us. It was such a pleasure performing your garage door tune up for you on Friday. We thank you for your time and business, and we look forward to working with you for many years to come. Warm Regards, O'Brien Staff.
O’Brien did a truly fantastic job – great communication, they explained things thoroughly, and price was really reasonable. We also cannot say enough nice things about Jose! He was a delight to work with, and his help is so greatly … read more
Response from
Thank you kindly Hannah! We are so happy to hear you had such a great service experience with our technician Jose. It was such a pleasure servicing your garage door for you on Saturday. We thank you for your time, your business, and we wish you a wonderful rest of your week! Warm Regards, O'Brien Staff.
Technician was thorough and walked through every step. Garage door almost sounds new. Great job done quickly. Highly recommended!
Response from
Thank you kindly Washington! We are more than happy to hear that your service experience with our technician was so great. It was an absolute pleasure performing your garage door tune up for you on Thursday. We thank you for your time, business, and look forward to working with you for many years to come! Warm Regards, O'Brien Staff.
I have to say – after you guys fixed a couple of things, the garage door is so quite and moves smoothly. Thank you!!
Response from
Thank you very kindly Marci! We are so happy to have been of assistance in servicing your garage door for you last week. We thank you for your time, your business, and we hope that you have a wonderful rest of your week! Warm Regards, O'Brien Staff.
Excellent service, very good customer service and I really appreciated that they will send a technician who speaks Spanish
Response from
Thank you very kindly Janneth! It was such a pleasure working with you on Tuesday and we are so happy to call you our valued customer! Warm Regards, O'Brien Staff.
Excellent experience! Fast, great knowledge, fair price. Great work. No hassle.
Response from
Thank you so much Tim! We are so happy to have been of service in replacing your garage door spring for you yesterday. We thank you for your time and business and hope that you have a wonderful weekend! Warm Regards, O'Brien Staff.
My O’Brien technician was fantastic he got my door adjusted quickly and accurately and I’m way better off than I was before because I had just pulled the plug I couldn’t make it work right. Now I got my garage back and I am extremely happy … read more
Response from
Hello Guy! Thank you so very much for taking the time to come and leave such kind words regarding your recent and previous service experiences with us. It was an absolute pleasure working with you today! We thank you for your time, your business, and we look forward to being your garage door company of choice for many years to come! Warm Regards, O'Brien Staff
I’m writing this review on behalf of my grandparents whose garage door would not open this morning. Brian came to the rescue promptly and identified and fixed the problem right away. Excellent service; highly recommend!
Response from
Thank you kindly Kelsi! We are so happy to hear you and your grandparents had such a great service experience with our technician Brian. It was such a pleasure working with you and your family and we wish you all a wonderful rest of your week. Warm Regards, O'Brien Staff.
First, I want to say THANK YOU, to Amber Lee today for her kind and helpful attitude with me, especially the day after Christmas. She asked me to check a couple things on my sensors since my garage door was working, and then stopping....… read more
Response from
Hello Mary Anne! Thank you so very much for taking the time to come and leave such kind words regarding your recent service experience with both Brian and Amber Lee. It always makes our day to hear such amazing feedback from our valued customers. We work very hard to provide the best customer experience possible, and we are so pleased to hear we were up to your standards! It was an absolute pleasure to have been of assistance in servicing your garage door for you today! We thank you so very much for your time, your business, and it has been such a pleasure working with you over the years! We wish you and your family a very safe and happy New Year, and we look forward to working with you in 2021, and in the years to come. Warm Regards, O'Brien Staff.
Brian was efficient and courteous. He fixed my problem and also gave the tracks a little TLC. Thank you, O'Brien! Your team does great work!
Response from
Thank you kindly Carol! It was such a pleasure working with you today and we are so happy to hear that your service experience with Brian was great. We thank you for your time and business and hope that you have a wonderful rest of your week! Warm Regards, O'Brien Staff.
I've been using O'Brien for my home and rental properties. They respond quickly and their technicians and very friendly and knowledgeable. Brian was just out to replace springs and did a great job. Would highly recommend O'Brien.
Response from
Thank you kindly Dave! We are more than happy to hear that your service experience with Brian was so great. It was an absolute pleasure replacing your garage door springs for you on Friday. We thank you for your time and business, and we look forward to continuing to work with you for many years to come! Warm Regards, O'Brien Staff.
I used O'Brien Garage Doors in November for maintenance for my garage door. The service was done by Brian who was very professional and knowledgeable. I would recommend O'Brien for their service. My door goes up and down very smoothly … read more
Response from
Thank you kindly Susan! We are so happy to hear you had such a great service experience with our technician Brian in November. It was an absolute pleasure servicing and getting your garage door working smoothly for you. We thank you for your time, your business, and we look forward to working with you for many years to come. Warm Regards, O'Brien Staff.
Great service and very helpful. Great customer service! Will call again!
Response from
Thank you kindly Thomas! We are so happy to have been of assistance in servicing your garage door for you last Friday, and we look forward to being your garage door company of choice for many years to come! Warm Regards, O'Brien Staff.
Thanks for the great service! Staff came earlier than the original scheduled. Staff was friendly, polite, and approachable. Staff gave me an honest assessment and throughly service.
Thanks
Thomas G was wonderful! He diagnosed the problem quickly and was able to fix it for so much less than a new door. Very personable and professional! 🙂
Response from
Thank you kindly Laurel! We are so happy to hear you had such a great experience with our technician Thomas. It was such a pleasure servicing your garage door for you on Thursday. We thank you for your time and business, and we wish you a wonderful weekend! Warm Regards, O'Brien Staff.
The work itself was excellent. There was a 3 hour window and less than 30 mins before the end of it I received a call advising an unexpected technician non availability and did I want to reschedule – "no" – I've already used up half of my … read more
Response from
Hello, thank you very much for your kind words regarding the work that was done, we are very happy that you are satisfied with the workmanship! We very much apologize for the late call to see if you were able to reschedule and as well for the dispatch call not going through. It is very important that all of our customers are very satisfied, and when we hear this feedback, we will get with the proper team members right away to improve this experience. We thank you very much for your time, your business, your feedback, and we hope that you have a wonderful rest of your weekend! Warm Regards, O'Brien Staff.
After initially ordering the wrong garage door, the customer service team communicated every step with regard to the progress on my revised order. The new garage door and opener arrived quickly and the installation team hauled away all the … read more
Response from
Hi Tami! Thank you so much for taking the time to leave such kind words regarding your recent service experience with our team. It always makes our day to hear such kind words from our valued customers! We are so happy to have been of service in installing your new garage door and opener for you. If you have an extra moment and would like to attach a photo of your new garage door to this review we would love to see the finished product. We thank you very much for your time, your business, and we look forward to being your garage door company of choice for many years to come! Warm Regards, O'Brien Staff.
I was so pleased with the service I received from O'Brien, they were prompt, fast and friendly just what their AD promotes. I was happy how the service technician took the time to teach me what I needed to know and other things to keep … read more
Response from
Hello Julie! We are so happy to hear you were so pleased with your service experience with us this month. It always makes our day to hear such kind words from our valued customers! It was an absolute pleasure replacing your keypad and getting your new garage door remotes programmed for you. We thank you for your time, your business, and we look forward to working with you for years to come! Warm Regards, O'Brien Staff.
Hard workers. Arrived at 10:30 a.m. and worked hard & installed double door garage and left at 4:30. It was a big job. I would highly recommend this company. They did great clean up, too.
Response from
Hello Lucy! Thank you so much for taking the time to leave such kind words regarding your recent experience with us! We are so happy to have been of service in installing your new garage door. If you have an extra moment and would like to attach a photo of your new garage door to this review we would love to see the finished product. We thank you very much for your time, your business, and we look forward to being your garage door company of choice for many years to come! Warm Regards, O'Brien Staff.
Jose came for a tune up, and quickly showed me the real problem and that a tune up wouldn't solve it! Also showed me a coupon that will save me money! Professional, fast, and trustworthy!
Response from
Thank you so very much Michael! We are so happy to hear you had such a great service experience with our technician Jose. It was an absolute pleasure servicing your garage door for you on Friday! We thank you for your time, your business, and we look forward to working with you in the future! Warm Regards, O’Brien Staff.
The whole process of investigating, estimating, getting samples, ordering was fast & effortless.Special thanks to Amberly, Ashley & Tiffany for all their help. The installation was flawless, quick & the training appreciated. Great … read more
Fair pricing and did a great job! A little bit of an up sell, but not hardcore and pretty relaxed. Willing to only get some what I needed.
Response from
Hi Mr. Ramsay! Thank you so much for taking the time to come and leave kind words regarding your recent experience with us! We are very happy to have been of service in repairing your garage door system, and we very much appreciate your time and your business! Customer care is our top priority, and as it is always our goal to make sure we are very thorough and that the system is working in tip top shape, we are so happy that you were satisfied with your visit! We look forward to being of service for many years to come with any garage door repair needs you may have in the future, and we hope that you have a wonderful rest of your week! Warm Regards, O'Brien Staff.
Sam is 19 years old and has been replacing and repairing garage doors with his Dad since he was knee high. He put in a new belt drive opener and rollers and keypad and we realized my 2004 Prius is so old it couldn't receive the newest … read more
Response from
Hello Paul! Thank you so very much for taking the time to come leave kind words regarding your recent experience with Sam and our team. It was such a pleasure installing your garage door opener for you last week and we are very happy to hear that opening your garage door no longer awakens the neighborhood dogs! We thank you very much for your time, your business, and we look forward to being your garage door company of choice for many years to come! Warm Regards, O'Brien Staff.
Good communication from dispatch regarding the technicians status. And once the tech was on site, he was efficient and professional.
Response from
Hello Scottie! Thank you so very much for taking the time to come leave kind words regarding your recent experience with us! We are so happy to have been of assistance in changing out your garage door spring for you. It has been such a pleasure working with you over the years and hope you have a wonderful rest of your weekend! Warm Regards, O'Brien Staff.
We had a great experience with O'Brien Garage Doors. From our experience with Jose who came to measure and did a great job recommending a door to fit our needs to the communication prior to install to the install itself, service was … read more
Response from
Hello Andrea! Thank you so much for taking the time to leave such kind words regarding your recent experience with Jose and our team! We are so happy to have been of service in installing your new garage door. If you have an extra moment and would like to attach a photo of your new garage door to this review we would love to see the finished product. We thank you very much for your time, your business, and we look forward to being your garage door company of choice for many years to come! Warm Regards, O'Brien Staff.
The installer was very professional and helpful
Response from
Thank you very much Troy! We are so happy to have been of service in replacing your garage door opener, and servicing your garage door! We thank you very much for your time, your business, and we hope that you have a wonderful beautiful weekend! Warm Regards, O'Brien Staff.
We have had O'Brien service twice in 6 years and very pleased with their work but equally so their customer service. Jose and Nicholas were a great team. Thank you!
Response from
Hi Mary Lou! Thank you so very much for taking the time to come and leave kind words regarding your recent experience with us! It is always so nice to hear that our customers are satisfied. We are so happy to have been of service with your garage door needs! We hope that you have a wonderful rest of your week, and we look forward to working with you for many years to come! Warm Regards, O'Brien Staff.
Fantastic experience with O’Brien Garage Doors. Our cable snapped, trapping both of our cars in the garage. I was able to schedule an appointment quickly and Jose did an awesome job with the repair. Very quick and professional. Jose was … read more
Response from
Thank you so very much Jimmy for taking the time to come and leave such kind, positive words on your recent experience with Jose! It was such a pleasure getting you taken care of quickly so that you were able to get out of your garage and move forward with your week. We very much appreciate your time and business and look forward to being your garage door company of choice for many years to come! Warm Regards, O'Brien Staff.
Not much to say except that the visit and fix to our garage door (snapped cord with rusted hinges) went pretty painlessly and flawlessly. Jose was really easy to work with and I felt like he was interested in helping us understand the state… read more
Response from
Thank you so very much Hai for taking the extra time to come and share such kind words regarding your recent service with Jose! We truly appreciate your time, your business, and are glad we were able to work with you on your repair. We look forward to working with you for many years to come and hope that you have a wonderful rest of your week! Warm Regards, O'Brien Staff.
Looking through the numerous positive reviews is a testament to the professionalism and workmanship of O'Brien Garage Doors and Jerred specifically.Jerred came out to do a tune up and install weatherstripping. He ended up replacing the … read more
Response from
Thank you so so very much Mr. Boyer for coming and taking the time to leave such kind feedback on your recent experience with Jerred! We truly appreciate your time in having us to your home and choosing to work with us. It is always such a pleasure to work with our valued customers such as yourself. We hope that you have a wonderful rest of your week! Warm Regards, O'Brien Staff.
Jerred from O'Brien just finished up a full tune-up, track alignment, and roller upgrade on our garage door. I liked his positive attitude and the care he has for doing his job right. Easy to work with, simple appointment scheduling, on-… read more
Response from
Thank you so very much Mr. Swenson for taking the time to come and share kind words regarding your experience yesterday with Jerred! It was such a pleasure working with you! We very much appreciate your time, your business, and looking forward to working with you for many years to come! Warm Regards, O'Brien Staff.
Highly recommend! Fast service! Replaced broken springs some cracked brackets, and replaced rollers with higher quality with bearings.
Response from
Thank you so very much Tim for taking the time to come and provide kind words regarding your experience with us last week! We very much appreciate your time and business and look forward to working with you for many years to come! Enjoy this beautiful weather! Warm Regards, O'Brien Staff.
I have used O'Brien twice and the service is beyond excellent. Each time I was told what the problem was and the options I had to fix it. On time, quality parts, knowledgeable and friendly technician. I had a broken spring which caused the … read more
Response from
Hello Colleen! Thank you so very much for taking the time to come and leave such kind words regarding your recent and past experiences with us. We are so happy to have been of assistance in servicing your garage door for you yesterday. It has been such a pleasure working with you over the years! We thank you for your time, your business, and look forward to working with you in the Spring, and in the years to come. Warm Regards, O'Brien Staff.
Friendly, fast, explained everything to me very clearly so I would understand exactly what needed to be done and why – so helpful!
Response from
Hi Kaitlin! Thank you so very much for taking the time to come and leave kind words regarding your recent experience with us! We are so happy that we were able to get you all taken care of with your garage door repair! We thank you for your time, your business, and we look forward to being your garage door company of choice for many years to come! Warm Regards, O'Brien Staff.
After getting estimates from three different companies including O'Brien Garage Doors, O'Brien had the best pricing. They provided a clean and simple estimate, and were even willing to put in a temporary fix for no cost until my new garage … read more
Friendly, honest, professional and fast service. Highly recommend! They were able to come same day and the price was very fair.
Response from
Hi Amy! Thank you very kindly! It was such a pleasure working with you on Wednesday and we are so happy to call you our valued customer! Warm Regards, O'Brien Staff.
I've had to call O'Brien out twice, and not because of their work. We have a tiny alley garage and it is easy to accidentally run into the garage rather than park inside of it. Both times I have had phenomenal service from an absolutely … read more
Very impressed with the level of customer service & the technician that completed the work. Jerred was very friendly and helpful; he answered all my questions, went over my options and took the time to explain everything in detail. … read more
I called in the evening when my door crashed sideways. They were out the next morning. Jerred was super friendly and knowledgeable. He fixed what needed to be fixed and gave us recommendations for additional maintenance and replacement … read more
I called O'Brien Garage Doors Repair after I found out my one of the extension cables rusted out and the door came down and jammed.This was an emergency job. The nice lady on the phone took down my info and told me the tech would be out in … read more
Wow! 6 hours ago I had a busted garage door opener and now I have a completely repaired opener AND a repaired door as well. The O Brien service person totally understood what was wrong and explained everything to me before starting … read more
Made an appointment with O’Brien Garage Doors to have ours serviced (broken spring). Jerred came out same day and repaired in a timely manner. We were very happy with Jerred as he was positive, knowledgeable, and professional. Job well … read more
Every experience we've had with O'Brien has been outstanding. The technicians are honest, personable and capable. When our door was acting up this winter, Jerred came out that same afternoon, explained exactly what wasn't working and showed… read more
Jerred spent time explaining the reasons he felt we were having problems with our garage-door opener. Took time so I understood what the reasons were for the fix he suggested! I followed up with new batteries for all parts of the system… read more
Jared did a great job on getting the repair taken care of quickly. Good follow up from the initial call to when the fix was completed. Would have received five stars if they had the part available on the first call but Jared made it right… read more
Been having issues with our garage door and called O'Brien. Couldn't be happier with the timeliness the service and the professionalism especially with the technician Jarred who was above all expectations in his explanations and patience … read more
O'Brien's response time for my non-emergency service request was most admirable – less than one hour! Jarred, the service tech, quickly assessed the issue and suggested I contact the original installer for warranty work on the 5 year old … read more
Jose serviced our garage doors last fall. He got them back into great working order. Making an appointment was fast and easy, and the price was fair. He was more than happy to answer any questions I had. This past winter, we were having … read more